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Tips For Difficult Conversations

Roslyn Rice • May 12, 2023

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Difficult Conversations

How Do I Communicate This?

This is a question DPI receives often. As a business leader, having difficult conversations is often necessary, but it is also challenging. Do not shy away from the hard conversation. 

Also, do not avoid making strong data based financial decisions for the business because of personal attachments to employees on the team. The goal is to have a financially stable enterprise in the foreseeable future.

DPI is providing several tips to communicate effectively during a tough conversation. Make sure to read to the bottom of this blog. We provide a sample template for a business leader having a tough conversation about an employee's performance.

Prepare 
Before having the conversation, take the time to prepare what you want to say and how you want to say it. Write out a script and stick to it. Also, think about what the other person might say or how they might react and prepare your responses accordingly.

Be Concise and Clear
Get straight to the point and be clear about the issue. Avoid using overly technical language and acronyms that the other person might not understand. Do not bring up other issues, stay focused on the incident you are discussing.

Remain Calm and Objective 
It is essential to stay calm and objective during the conversation, even if the other person becomes emotional. Tempers might flare. Accusations are made. Voice tone will rise. 
As a leader your tone carries weight so we advise you to remain calm. Avoid becoming defensive or confrontational and  approach the conversation from a place of understanding and empathy.

Listen Actively
Allow the other person to speak and actively listen to what they have to say. The receiver of the message needs time to process the information that a business owner might have spent months preparing to say. Show that you are interested in their perspective by making strong eye contact. Try to understand their point of view.

Offer Solutions
Instead of just pointing out the problem, offer solutions and work together to find a way forward. This can help to ensure that the conversation is productive and that both parties feel heard and valued.

Follow Up 
After the conversation, follow up with the other person to ensure that any agreements or solutions are being implemented. This can help to build trust and maintain a positive working relationship.

Remember that having difficult conversations is a necessary part of being a leader, and with practice, you can develop the skills and confidence to handle them effectively. 
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Below you will find a sample template of one DPI's conversation scripts.

"Hi [Name], thank you for taking the time to meet with me today. I wanted to discuss something that I think might be difficult to hear. My intention is to have an honest and constructive conversation.

The issue that I'd like to address is related to your work on [Project/Task]. While I appreciate your efforts and contributions, I've noticed that there have been some mistakes and missed deadlines, which has resulted in delays and additional work for the team.

I understand that there may be reasons for these issues, and I'd like to give you the opportunity to share any concerns or challenges you may be facing. 
I'm open to discussing potential solutions together, so we can find a way to move forward in a positive direction.

Ultimately, my goal is to support you in your role and ensure that our team can deliver high-quality work on time. I appreciate your willingness to have this conversation and hope we can work together to find a resolution. Do you have any questions or thoughts you'd like to share?"
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Visit DPI’s website to schedule a complimentary discovery call. DPI is committed to supporting our customers achieve long-term business sustainability. DPI can recommend different messaging options and templates to ensure your conversation is delivered with ease, firm resolve and effectiveness.
By Roslyn Rice March 24, 2025
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By Roslyn Rice March 13, 2025
Immigration Federal Law Compliance: Keep Your Business Safe Immigration enforcement has become a pressing concern for businesses, with increased federal scrutiny and worksite actions such as audits, inspections, and immigration raids. Non-compliance with federal immigration laws can lead to severe consequences, including fines, legal battles, and reputational damage. To safeguard your business, it’s essential to understand the legal landscape and adopt proactive measures. Below, we summarize key strategies to ensure compliance and prepare for potential enforcement actions. Understanding Federal Immigration Laws The Immigration Reform and Control Act (IRCA) mandates that all employers verify the identity and work authorization of their employees through Form I- 9. Employers are prohibited from knowingly hiring or continuing to employ individuals unauthorized to work in the U.S. Non-compliance with these requirements can result in civil and criminal penalties. Federal agencies such as U.S. Immigration and Customs Enforcement (ICE) enforce these laws through: Worksite enforcement actions (immigration raids) On-site inspections by U.S. Citizenship and Immigration Services (USCIS) Form I-9 audits These enforcement actions can be disruptive, often involving unannounced visits, detentions, and potential legal ramifications for both employers and employees. Best Practices for Compliance To mitigate risks associated with immigration enforcement, businesses should prioritize compliance through the following steps: 1. Ensure Organizational Compliance Adopt a proactive approach by: Training employees responsible for Form I-9 processes. Establishing an immigration compliance policy. Conducting regular internal audits of Form I-9 documentation. Correcting errors promptly and documenting corrective actions. Using tools like E-Verify to verify employee eligibility. 2. Conduct Internal Audits Internal audits are critical to ensuring compliance. Key steps include: Verifying that all current employees have completed Forms I-9. Reviewing completed Forms I-9 for accuracy. Addressing errors or missing information. Documenting all audit activities in an audit log. 3. Leverage E-Verify E-Verify is a free web-based system that helps employers confirm the employment eligibility of new hires. While voluntary for most businesses, it is mandatory for federal contractors and in some states. Enrolling in E-Verify can reduce liability by ensuring compliance with federal laws. 4. Participate in IMAGE Program The Mutual Agreement Between Government and Employers (IMAGE) program offers training and resources to help businesses improve compliance. IMAGE-certified employers may avoid certain legal risks associated with unauthorized employment. Preparing for Immigration Raids Despite best efforts, businesses may still face immigration raids. A well-prepared rapid response plan is essential to minimize disruption and protect your organization’s interests. Key Components of a Rapid Response Plan 1. Designate a Response Team Include HR representatives, legal counsel, and security personnel trained in immigration law. 2. Establish Communication Protocols Ensure clear communication between employees, managers, legal counsel, and ICE agents during a raid. 3. Train Employees Educate workers about their rights and responsibilities during a raid to prevent panic or obstruction. 4. Review Search Warrants Verify the validity of warrants presented by ICE agents and share them with legal counsel immediately. 5. Document Actions Record ICE agents’ activities during the raid to identify potential misconduct or violations. 6. Develop Business Continuity Plans Plan for operational disruptions by addressing staffing contingencies and maintaining morale post-raid. 7. Create Communication Strategies Prepare internal messaging for employees and external statements to manage public perception. Why Compliance Matters Immigration raids can have far-reaching consequences on your business operations, workforce morale, and public image. Proactively ensuring compliance with federal immigration laws not only protects your organization from legal exposure but also fosters a secure workplace environment. By implementing robust policies, conducting regular audits, enrolling in programs like E-Verify, and preparing for potential enforcement actions, you can safeguard your business against risks associated with non-compliance. Our DPI LLC team is able to support you with HR audits. For tailored guidance on navigating federal immigration laws or preparing for enforcement actions, consult legal counsel familiar with workplace immigration issues. Feel free to email the team at DPI LLC at info@dpi2.com.
By Roslyn Rice February 3, 2025
How to Gather and Use Case Studies to Grow Your Service-Based Business in 2025
By Roslyn Rice January 20, 2025
How to Gather and Use Case Studies to Grow Your Service-Based Business As the new year begins, it’s the perfect time to reflect on your business’s wins and identify opportunities for growth. One powerful tool to leverage in your marketing strategy is the customer case study. Case studies not only validate the value of your services but also create a connection with potential clients by showing how you solve real problems for real people. If you don’t already have case studies or testimonials readily available, now is the time to start collecting them. Below is a step-by-step guide to help you gather short, effective case studies from your clients and maximize their impact across your website and social media platforms. Before we provide the detailed step-by-step guide in part 2 of this blog, let’s first discuss why they are so important.
office closed for new year
By Roslyn Rice December 20, 2024
With only a few days left in the year, focus on these critical actions to set yourself up for success in the new year. 1. Change All Passwords Strengthen cybersecurity by updating passwords for email, financial platforms, and business software. Use unique combinations and a password manager to simplify tracking. Our team has used LastPass and 1 Password. These platforms can be used for personal passwords as well. 2. Reconcile Your Finances Ensure your books are up to date. Cross-check your bank statements, credit card charges, and accounting software for accuracy. This allows you to gradually start the tax preparation early for next year. 3. Make Year-End Contributions Maximize tax benefits by contributing to retirement accounts (e.g., SEP IRA, 401(k)) or charitable donations. Confirm deadlines to ensure your contributions count for this year. 4. Review and Pay Estimated Taxes Assess your income and ensure all quarterly tax payments are submitted to avoid penalties. Consult your accountant if you’re unsure of any amounts due. 5. Assess Your Accounts Receivable Send follow-up reminders to collect outstanding invoices. Resolve customer balances before year-end to improve cash flow. 6. Plan Tax Deductions Make necessary purchases for your business (e.g., equipment, software) that qualify for deductions under Section 179 or bonus depreciation. 7. Verify Contractor and Employee Information Confirm the accuracy of W-9s for contractors and W-2 information for employees to ensure a smooth tax reporting process. 8. Prepare for 1099 and W-2 Filing Start compiling forms you need to send out in January. If using payroll software, confirm it’s set to auto-generate these forms. 9. Review Your Goals Reflect on your business objectives and key metrics for the year. Identify areas for improvement and define priorities for Q1. Even if you did not make a goal this year, celebrate the forward progress you've made in your business. 10. Create an Organized Digital Backup Safeguard important business records, including tax documents, contracts, and client data, by backing them up securely in the cloud. Act now to finish the year strong and enter the new year with a solid foundation! Happy Holidays from the DPILLC team. Feel free to schedule your 2025 consulting session with the DPI LLC team. Visit DPI2.com for more information.
Crafting a Business Plan
By Roslyn Rice November 5, 2024
Discovering Your Business Secret Sauce - Business Model Canvas A Guide to Writing a Business Plan - Part 2 Writing a business plan doesn’t have to be a daunting task. Entrepreneurs often overcomplicate things by trying to fit into a traditional business plan template. Instead, we recommend using the Business Model Canvas tool. It is a streamlined, visual tool that lets you clearly outline the essentials of your business on one page. This method breaks your business down into 9 key components, each of which is vital for success. It was developed by Alexander Osterwalder and Yves Pigneur. Let’s dive into each section in plain English so you can apply this to your business plan right away. This is a 2-part blog. You can read the 1st part HERE . We will cover the remaining 4 sections that deal with the operations and cost structure of your business. 6. Key Resources What assets do you need to make your business run smoothly? Key resources can include physical assets like a store or warehouse, intellectual property like patents, human resources like employees, or even financial resources like investment capital. Without these resources, your business can’t function. 7. Key Activities These are the main tasks or operations that your business needs to focus on to deliver your value proposition to customers. It could be manufacturing, marketing, product development, or customer service. Identify the activities that are crucial to making your business model work. 8. Key Partnerships No business operates in a vacuum. Key partnerships are the people, organizations, or suppliers that you’ll need to rely on to succeed. These could be suppliers, manufacturers, or strategic alliances with other businesses. Think of who you need on your side to make your business work more efficiently. 9. Cost Structure Every business has costs, and this section is where you identify your most significant expenses . Are you spending most on production, marketing, or staffing? Understanding your cost structure helps ensure you’re running a profitable operation. Be clear on what your fixed and variable costs are and how they align with your overall strategy. The Business Model Canvas helps you see the big picture of your business while keeping it simple and manageable. Once you’ve filled in all nine sections, you’ll have a clear, concise business plan that not only outlines your business model but also provides the flexibility to adapt as you grow. Don’t treat your Business Model Canvas as a one-time task. Your business will evolve, so revisit it regularly to make sure you’re staying on track or adjust where necessary. By using this method, you’ll avoid the clutter of traditional business plans and focus on what truly matters: creating a successful business. DPI LLC is able to support you with planning, scaling, pivoting or even downsizing your business. You can schedule a free discovery call on our website DPI2.com .
Crafting a Business Plan
By Roslyn Rice October 22, 2024
Discovering Your Business Secret Sauce - Business Model Canvas A Guide to Writing a Business Plan - Part 1 Writing a business plan doesn’t have to be a daunting task. Entrepreneurs often overcomplicate things by trying to fit into a traditional business plan template. Instead, we recommend using the Business Model Canvas tool. It is a streamlined, visual tool that lets you clearly outline the essentials of your business on one page. This method breaks your business down into 9 key components, each of which is vital for success. It was developed by Alexander Osterwalder and Yves Pigneur. Let’s dive into each section in plain English so you can apply this to your business plan right away. This will be a 2-part blog. In the first section we will cover the first 5 sections that focus on how you develop business in your company. 1. Customer Segments This is where you define exactly who you’re serving. Every business serves one or more groups of people or organizations. Ask yourself, who are the most important people that will buy from you? You can break this down into different types of customers, such as individuals, businesses, or niche markets. Be as specific as possible because your entire business will revolve around these segments. 2. Value Propositions Your value proposition answers one simple question: Why should customers buy from you instead of someone else? It’s what makes you stand out. It could be anything from better prices, faster service, or a unique product or service that solves a problem in a new way. Think of it as the core promise or benefit you’re delivering to your customers. 3. Channels Channels are the ways you get your product or service to your customers. This can include physical locations, online stores, social media, or distributors. Consider how you will interact with your customers at every stage—from creating awareness to post-purchase support. Make sure you’re reaching your customers where they are. 4. Customer Relationships How do you plan to build and maintain a relationship with your customers? Will you provide personalized service, self-service, or automated assistance? This section explains how you’re going to interact with customers and keep them coming back. A great customer relationship strategy can turn one-time buyers into lifelong fans. 5. Revenue Streams This is where you outline how your business makes money. Think about the different ways you can generate revenue, whether through direct sales, subscription models, licensing, or other streams. Having multiple revenue streams can make your business more stable, so explore all the possibilities for how you can get paid. The Business Model Canvas helps you see the big picture of your business while keeping it simple and manageable. In our next blog we will cover the remaining 4 pieces that deal specifically with the operations and cost of the business. DPI LLC is able to support you with planning, scaling, pivoting or even downsizing your business. You can schedule a free discovery call on our website DPI2.com .
By Roslyn Rice October 3, 2024
HOW TO NAVIGATE A SALES SLUMP In a sluggish sales environment, particularly during a politically charged election season , it’s easy for business owners to feel overwhelmed . A slow stream of leads and price resistance from clients can create anxiety about covering operating expenses & payroll. However, downturns like these are an opportunity to shift focus, strengthen operations, and build resilience. Here are practical steps to maintain momentum even when sales are slow: 1. Focus on Existing Customers Your current clients are your best resource during a sales slump. Strengthen these relationships through personalized outreach, showing appreciation for their loyalty, and offering exclusive deals or value-added services. Upselling or cross-selling should be a natural extension of your customer care, not a hard sell. Be authentic in your approach. Consistent customer outreach keeps your company top of mind. 2. Offer Flexible Pricing and Payment Terms During times of financial uncertainty, clients are more price-sensitive . While lowering prices can be detrimental, consider offering flexible payment terms, bundling services, or creating limited-time offers. This demonstrates flexibility without undermining your value. Also, explore sourcing new suppliers if you continue to navigate a space of rising costs. 3. Double Down on Marketing Efforts Even when sales are down, marketing should not take a backseat. Ensure you're visible where your audience is spending time. Shift efforts to cost-effective strategies such as social media engagement, email marketing, or creating valuable content that keeps your brand top of mind. Investing in your brand during a downturn builds awareness that will pay off once consumer confidence rebounds. 4. Revisit Lead Generation Strategies It’s tempting to reduce spending on lead generation during a slowdown, but that can worsen the problem. Instead, diversify your approach. Leverage online channels, such as SEO and paid ads, to target high-intent buyers. Freshen up your Google business profile with updated photos and posts. Explore partnerships with complementary businesses to share client bases or develop a referral program. 5. Train and Optimize Your Sales Team Ensure your sales team is equipped to handle objections, especially around pricing. Ongoing training in negotiation and relationship-building skills can help convert hesitant leads. DPILLC is here to help with sales and leadership training. Additionally, analyze the sales funnel and identify any bottlenecks or inefficiencies that can be addressed to increase conversion rates. For instance, are there too many redundant steps to make a purchase when shopping online? 6. Engage in Thought Leadership Establishing your business as an authority in your industry can build trust during uncertain times. Share your expertise through expert blogs, webinars, and free consultations. This not only keeps your brand relevant but also builds confidence in potential clients who may be waiting for the right moment to commit. Slow sales don’t have to derail your business. By focusing on customer retention, adjusting pricing strategies, and maintaining a strong marketing presence, you can weather the storm and come out stronger. Remember, periods of uncertainty are temporary, but the strategies you implement now can build long-term resilience and create opportunities when the market turns in your favor. Visit DPI2.com to schedule a complimentary discovery call to help during these uncertain times.
By Roslyn Rice August 3, 2024
Have you enjoyed watching the Summer Olympics? Employee engagement is a cornerstone of organizational success. High levels of engagement are linked to increased productivity, better employee retention and a stronger organizational culture. DPILLC recently interviewed Jackie Kindall , Founder and CEO of Kindall Evolve about ways to improve company culture. Since culture is intangible the team at Kindall Evolve walks leaders through the transformation. You can watch the full interview video HERE . Here are the top 3 ways to improve engagement. 1. Foster Open Communication Transparent and Honest Dialogue Creating an environment where open communication thrives is essential. Employees need to feel their voices are heard and valued. Implementing regular town hall meetings, Q&A sessions with leadership, and open-door policies can significantly improve transparency. Encourage feedback through anonymous surveys and suggestion boxes to allow employees to express concerns without fear of reprisal. Action Steps : Schedule monthly town hall meetings Implement an anonymous feedback system Train managers in active listening and effective communication skills 2. Invest in Professional Development Career Growth Opportunities Employees are more likely to stay engaged if they see a clear path for career advancement. Offering training programs , mentorship opportunities and career development plans demonstrates a commitment to employee growth. Customized learning paths that align with both organizational goals and individual aspirations can lead to a more motivated and skilled workforce. Action Steps : Develop and promote an internal mentorship program Offer regular workshops and courses tailored to various skill levels Create personalized career development plans during performance reviews 3. Recognize and Reward Contributions Acknowledgement and Incentives Recognition is a powerful motivator. Employees who feel appreciated are more likely to be engaged and committed to their work. Implementing a structured recognition program that includes both monetary and non-monetary rewards can enhance morale. Recognize achievements through awards, shout-outs in meetings, or personalized thank-you notes. Action Steps : Establish a formal recognition program with clear criteria Encourage peer-to-peer recognition Celebrate milestones and achievements both publicly and privately Improving employee engagement is an ongoing process that requires dedication and strategic action. The team at DPILLC is here to support you in this area. Let's Go For The Gold Together!
By Roslyn Rice July 24, 2024
Most U.S. adults want to be their own boss. Learn how to leverage that entrepreneurial spirit within your company.
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